“Seller/we/our/us/BSE” means BSE Business Solution Enterprises Ltd, with Reg. No. HE 341898 and with a registered address at PO Box 34001, Paralimni, Cyprus, 5280, registered in accordance with the laws and regulations of the Republic of Cyprus, trading via the website www.laroccosmetics.com.cy, and with an email address firstname.lastname@example.org.
“Customer” means the natural or legal person to whom this document is addressed to and whom has decided to enter into an agreement with the Seller in line with the present terms and conditions.
“International Customer” shall mean a “Customer” outside the jurisdiction of the Republic of Cyprus.
“Website” shall mean, www.laroccosmetics.com.cy or any other subdomains of laroccosmetics.com.cy which may be accessible by the Customer unless expressly excluded by their own terms and conditions.
“Online Store” shall mean the method by which the Customer browses and purchases the products from LaRoc Cosmetics Cy, being the Website.
“Order” shall mean the submission of an order for products on the “Online Store” by the “Customer”.
1.1. These terms and conditions are applicable to the supply of products by the Seller, hereafter referred as BSE, to the buyer hereafter referred as the Customer, upon the submission of an Order by the Customer.
1.2. The Online Store is for use by Customers aged 16 and over. You should not use the Online Store if you are under this age.
1.3. Unless otherwise provided herein, all terms and conditions are essential.
1.4. It is deemed that the Customer has read and is fully aware of the present terms and conditions before placing the Order via the Online Store.
2.1. The prices of the goods will be as quoted on the Online Store from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.
2.2. Prices for our goods may change from time to time, but changes will not affect any Order which we have confirmed.
2.3. All prices are quoted in € Euro and include VAT (where applicable) at the applicable current rate chargeable in the Republic of Cyprus for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. If for any reason the VAT fee is changed upwards, you will be notified accordingly for the further charge. If the further VAT fee is not acceptable by the Customer, the Customer will be granted the option to cancel the Order and in such event any amount that the Customer has already been charged shall be reimbursed accordingly.
2.4. The Online Store contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Online Store may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
2.5. The Customer is charged for any fees applicable for the delivery of the Goods to the Customer and for the processing of the payment (if such fees are relevant). The delivery fees shall be clearly indicated in the ambit of placing the Order for the relevant product. No charge shall apply for the processing of the Order by the Online Store.
2.6. For each Order placed, the Customer confirms and accepts to fully discharge any payment obligations for the relevant Order in line with the present terms and conditions. The placing of the Order is effected by the use of the Online Store and once the Customer places the Oder via the use of the Online Store a payment obligation automatically arises and burdens the Customer.
3.1. Payments may be made by one of the following payment methods (except International Customers see clause 16) unless otherwise specified:
Major credit cards as listed: PayPal, MasterCard (sometimes), American Express, and Visa Electron
3.2. You may select to view the price of the products on our Online Store in any currency supported by us and the relevant exchange rate at the date you make payment (as published by the European Central Bank) shall be applied on checkout. The payment is deemed to be effected in the currency of EURO.
3.3. Any discount or other promotional codes issued by BSE from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain brands or products may be excluded and you will not be able to use any discount codes in respect of such brands/products. See the Promotion Exclusions page on the Online Store for further information. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail.
3.4. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).
Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential and the Customer shall not share this with any other person.
3.5. Depending on the method of payment elected by the Customer, the Customer may be charged for any payment processing fees applicable to the relevant method of payment. The payment processing fees will be indicated in the ambit of the placing of the Order and the Customer by placing the Order is deemed to have accepted the burden of the payment processing fees.
Passing of Property
4.1. BSE shall retain the property of the goods until full payment has been made by the Customer and has been received.
4.2. If for any reason only a partial payment has been effected, and upon receiving a notification for such partial payment, the Customer does not fully discharge his payment obligations within 10 (ten) days from receiving such notice, we have the right to cancel the Order and any amount paid by the Customer shall be reimbursed deducting any transfer fees and payment processing fees.
5.1. All Orders are subject to acceptance and availability. Upon placing an Order with BSE, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by BSE. The acknowledgement email shall also refer, amongst other, to the product ordered by the Customer, the applicable price, including any delivery and payment processing fees, any other applicable fees, the payment method elected, estimated delivery date, and to the present terms and conditions.
Order acceptance and the creation of the contract between BSE and the Customer will start at the time the Purchaser fully discharges his payment obligations. Each party may withdraw from the contract in line with the terms and conditions of the present.
5.2. Products purchased from BSE are not for re-sale or distribution. BSE can at its sole discretion restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.
6.1. Any date or period for delivery shall be considered as indicative only. Unless otherwise expressly provided herein, it is our policy to try to deliver all orders within 2 working days provided that the Client has discharged all of his payment obligations. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. The delivery date depends on the delivery method selected by the Customer in the ambit of placing the Order. The estimated delivery date shall be clearly indicated to the Client before placing the Order. If there are delays in the delivery caused by the supplier, the carrier or any other third party, and such delay is out of the control of the Seller, then the Seller will contact you as soon as possible to let you know and, provided we do this, we will not be liable for such delay.
6.2. We deliver to the countries listed on the Online Store, subject to our absolute discretion, (“Order and Shipping”). However, there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the Online Store carefully before ordering goods.
6.3. If you order goods from the Online Store for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. Those charges shall be borne by the Client.
6.4. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
6.5. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
7.1. All Orders will be delivered using the service as detailed at the time of ordering. Further details regarding delivery methods and services can be found at www.laroccosmetics.com.cy/contact-us. BSE has the right to fluctuate any prices in proportion with its costs for shipping but the cost of delivery will always be notified to you prior to completion of your order.
Passing of Risk
8.1. Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. BSE accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified following our reasonable efforts to contact you to deal with this.
8.2. In the event of an order being lost by a third party which has either been authorized by you to accept the products or a courier commissioned by you to deliver the products, BSE bears no risk or liability once it has been delivered to them.
Title and Defects
9.1. The Products shall be owned by you once we have received payment in full for the Products.
9.2. The Customer shall inspect the delivered goods immediately, however at the latest within 4 days from the day of delivery. Should there be a defect we shall be informed immediately, however at the latest within 4 days of the day of delivery. Should the Customer neglect to notify us, the goods shall be considered as approved unless a defect is concerned that was not recognizable upon inspection. Should such a defect occur later, notification shall be made immediately after discovering the defect; otherwise the goods shall also be considered as approved regardless of the defect. Should in such cases the Customer not notify the claimed defect immediately the goods shall also be considered as approved regardless of the defect.
9.3. In the case of supplementary performance with respect to defects BSE shall only be liable to bear the necessary costs, especially transport, journey, labour and material costs, as these are not increased by the fact that the items were transferred to another location than the customer’s headquarters or the commercial place of business.
Returns and Cancellation Procedure
10.1. If the goods are to be rejected or the Customer wishes to cancel the Order, the Customer shall comply with the return procedure as defined in this clause 10. BSE will not accept any returned goods should the return or cancellation of Order does not follow the return procedure indicated herein.
10.2. The Customer must follow the returns policy indicated herein.
10.3. The Customer has the right to return the product to the Seller and/or cancel, entirely or partially, the Order. The said right must be exercised within 4 days from the actual receipt of the product from the Customer. The Customer must sent by an email or postal service the attached Model Cancellation Form to the Seller within the 4 days’ period and shall have the onus of proof that the Model Cancellation Form has been dully received by the Seller within the 4 days’ period. Subject to the provisions of the Clause 10.3.11., the Seller shall reimburse the Customer for any amount charged for the relevant Order within 4 calendar days from the receipt of the relevant Model Cancellation Form. The Customer may cancel the Order and return the goods in any of the followings events:-
10.3.1. In cases where the rejection of the goods is due to a defect or discrepancy or misdescription in the Order;
10.3.2. The Seller has notified the Customer for a further and/or an upcoming change to the product after the Order has been placed;
10.3.3. The Seller has notified the Customer about an error in the price or description of the product after the Order has been placed;
10.3.4. Delivery of the products has been substantially delayed by an event within of the Seller’s control;
10.3.5. In cases where the rejection is due to an incorrect Order from the Customer;
10.3.6. For any other reason that the Seller cannot be found, under the applicable law or under the present terms and conditions, liable for the relevant cancelation of the Order.
10.3.7. If the return of the products and cancellation of Order is made in accordance with Clauses 10.3.1. – 10.3.4., the Seller shall reimburse the Customer in full, namely for the actual purchase price of the product, delivery charges, including the initial charges and any charges that were born by the Customer for returning the goods to the Seller.
10.3.8. If the return of the products and cancellation of Order is made in accordance with Clauses 10.3.5. – 10.3.7., the Seller shall reimburse the Customer only for the actual purchase price of the product, excluding any delivery charges, including the initial charges and any charges that were born by the Customer for returning the goods to the Seller.
10.4. For a valid Cancellation and/or return of products, the Customer must:-
- Upon communicating to the Seller the Model Cancellation Form, the Customer will receive an email specifying the manner in which the Customer shall return the product to the Seller. The Customer shall fully cooperate and comply with the instructions of the Seller, otherwise the Customer loses any right to be compensated for the delivery charges as per the provisions of the present Clause 10; and
- The Customer must return the products to the Seller within 4 days’ from the date the cancellation of Order and the return of the products is communicated to the Seller as per the provisions of Clause 10.3.
10.5. The Customer is liable for any reduction in the value of the goods only as a result of the use and/or handling of the product, other than that necessary to ascertain the nature, characteristics and operation of the goods. In such case, the Seller shall have the right to proceed to a partial repayment. The amount to be repaid and reimbursed to the Customer is determined on the sole discretion of the Seller upon inspecting the returned products.
10.6. In all circumstances, any return of funds and reimbursement by the Seller to the Customer, shall be subject to the right of the Seller to withhold the reimbursement until the goods have been returned or until the consumer provides evidence that he has sent the goods back, of the two happens first. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to BSE. BSE will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use.
10.7. If any problems with your products cannot be satisfactorily resolved through our returns procedure, you may want to submit your issue for review at the Consumer Protection Service, of the Ministry of Energy, Commerce and Industry of the Republic of Cyprus (http://www.consumer.gov.cy/mcit/cyco/cyconsumer.nsf/index_en/index_en?OpenDocument)
11.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
11.2. We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.1. The Customer shall respect all license agreements delivered by the copyright owners. BSE cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
13.2. All trademarks shown on www.laroccosmetics.com.cy belong to their registered owners and must not be copied without prior permission.
13.3. You must not use any part of the materials on the Online Store for commercial purposes without obtaining a license to do so from us or our licensors.
14.1. Whenever you submit a review or make use of another feature that allows you to upload material to the Online Store, or to make contact with other users of the Online Store, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, that such post shall not breach or infringe the rights of any third party and you indemnify us for any breach of these warranties.
14.2. Any material you upload to the Online Store will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
14.3. We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Online Store constitutes a violation of their intellectual property rights, or of their right to privacy.
14.4. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Online Store.
14.5. We have the right to remove any material or posting you make on the Online Store if, in our opinion, such material does not comply with the content standards set out above.
Changes to Terms & Conditions
15.1. We reserve the right to change these terms and conditions at any time but will notify you in advance of such changes.
Law and Jurisdiction
16.1. These terms and conditions are governed and shall be interpreted in accordance with the laws and regulations of the Republic of Cyprus, as amended from time to time, and shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.
18.1. Any notices and/or communications between the Seller and the Client, as required by the present Terms and Conditions, shall be made either by means of:-
18.1.1. recorded/registered postal service, if to the Seller, at the address indicated above, if to the Customer, at the address that the Customer has specified in the ambit of placing the Order. Delivery shall be deemed to have been effected at the date of receipt of the letter by the address/recipient.
18.1.2. email, if to the Seller, at the email address of email@example.com, if to the Customer, at the email address that the Customer has specified in the ambit of placing the Order. Delivery shall be deemed to have been effected at the date of sending the email.